Terms and Conditions
These terms and conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree to these terms, you should not use our website and our services.
Licensing & Insurance:
We are fully licensed by our local council and fully insured for Hire and Reward, with £5 million public liability coverage. Due to our discreet ‘plate-exempt’ status, our vehicles do not display any advertising and are exempt from external license plates. All paperwork can be inspected by appointment if necessary, and copies are kept in our vehicles.
Pricing, quotes & booking system:
Quotes can be obtained in approximately 40 seconds by clicking on the buttons across this site. These quotes can then be saved and automatically emailed to you for future reference, or bookings can be made immediately.
We accept bookings via phone, email, text, or directly through our clients’ portal in our online cloud booking system. We can set up this fast, safe, and secure booking system for any client, allowing them to securely add, update, and view their bookings at any time.
It is the client’s responsibility to review and verify all details. Any mistakes that result in unnecessary journeys will be charged at the mileage rate for the vehicle booked, based on the distance traveled.
Our minimum fare is £85.00, and our prices are subject to fluctuations in rival rates, expenses, and other market forces, so they may vary from time to time to remain competitive.
Our cloud-based booking and dispatch system is fully GDPR compliant, and we exceed the compliance standards of our local authority as a registered private hire operator.
Payments:
We accept payments via BACS transfer, as well as credit and debit cards, both over the phone and in person. You can also securely save your card information for portal bookings, as well as your booker or passenger profile, in our booking system, ensuring that payments are taken immediately the next day after your travel. On card payments, a 3% portal admin fee will be applied. Invoices can be sent, and payments must be settled within the terms mentioned on the invoice. Company accounts and receipts are available, and the terms mentioned on invoices and other documents apply. Every year on January 1st, we review our prices and adjust them to reflect the current inflation rate.
Vehicles:
Our principal vehicles are the industry-standard Mercedes E-Class. Still, we can also obtain various vehicles ranging from Luxury Saloons to Luxury multi-seater MPVs through our extensive network of hand-picked and highly reputable owner/operators. In rare situations, we may replace these vehicles and drivers with an equivalent vehicle. We can network closely with trusted associates in Cambridgeshire, Buckinghamshire, Northamptonshire, Bedfordshire, Essex, London, Derbyshire, and the West Midlands, ensuring we have the infrastructure to supply multiple vehicle types as needed. You will be able to observe and track any booked car through the reassuring alerts you receive from the beginning of your hire, as all drivers and vehicles are equipped with location services on our booking and dispatch system.
Cancellations:
There is no fee for cancellations of scheduling bookings made with more than 48 hours’ notice before the driver must be en route. However, we reserve the right to charge the whole fare if notice is given with less than 48 hours’ notice. However, this is not automatic and depends on the implications for vehicle and driver scheduling.
Traffic, journey times & related charges:
Our drivers conduct a pre-planning exercise the night before your transfer, using smartphone apps to evaluate current traffic and select the most convenient route. CFH Executive Chauffeurs cannot be held liable for unexpected congestion, road closures, events, or unforeseen problems that cause delays. With our extensive knowledge of the road networks and peak times, we will gladly advise on expected journey times, but the client ultimately determines the actual departure time. We may charge a £20 fee for travel into and out of London during peak periods due to excessive congestion and the additional time required. Bank holidays attract a 50% increase. Tolls and other travel-related costs will be charged at cost.
Waiting time:
If a driver is required to wait or stop at the client’s request during a journey, or if the client arrives late for the booking, this time will be charged at £40 per hour in quarter-hour increments. Note: The first 15 minutes of any pick-up are free of charge. Waiting time at the same rate may be charged for airport pick-ups beginning one hour after landing.
Flight tracking:
Our drivers use the latest smartphone apps to track your inbound flight and ensure timely arrival at the terminal. We consequently require accurate flight details from clients so that they can execute this correctly and have enough time to travel from the sit-off spots we use near the terminals.
Meet and Greet’s:
We offer a full meet-and-greet service, in which our booking system will contact you upon arrival at the terminal or specified pick-up spot to confirm that your driver has arrived and provide the exact meeting location. An in-terminal meet & greet cost is £17.50, which includes early arrival of the car and driver, flight tracking, and parking. At some airports, particularly Stansted and Luton, our clients prefer to be picked up from the designated drop-off/pick-up location near the terminal, which is considerably faster and less expensive. The current barrier costs determine the current price of this option at these sites.
Adverse weather conditions:
In exceptionally adverse weather conditions, we may cancel a hire if we believe the journey poses a risk. This call will be made frequently to ensure the safety of you, the drivers, and other members of the public. This being said, our drivers are very experienced, and we will not cancel lightly.
Lost property:
Our drivers are trained to examine the passenger areas promptly after clients leave, but black mobile phones, for example, are sometimes left in the back of seats and under armrests, among other places. The client must ultimately ensure that they have all their belongings, as there may be a charge for returning left items.
Spillages, soiling, and damage:
In the unfortunate event of an accident involving spillages or food stains, the client will be charged the valeting fee plus 50% of the time spent on the incident. We suggest that passengers refrain from eating or drinking anything other than the mineral water provided during travel; however, we understand that sustenance is often required after long-haul flights. Any damage to our vehicles, whether due to carelessness or negligence, will be charged accordingly.
General Data Protection Regulation – GDPR:
On May 25, 2018, the General Data Protection Regulation (GDPR) came into effect. Our online booking system securely stores full details of clients, suppliers, colleagues, associates, and associate clients, which are accessible only to the business owner via password-protected and fingerprint-recognition devices. This information is not shared with third parties without the owner’s permission. Assigned chauffeurs use password and fingerprint recognition devices and have access to only the most basic contact information to conduct transfers for us. Our drivers and associates are responsible for ensuring compliance with all relevant regulations. We will, of course, remove details upon written request from anyone on these lists.
Company name: Chauffeur 4 Hire Limited
Trading name: CFH Executive Chauffeurs
Registered with: Companies House
Registration Number: 14961089
Office Address: 17 Coles Road, Corby, NN17 5FS
Office telephone number: +44 7482237085
Office e-mail address: info@cfhchauffeurs.co.uk
Website: www.cfhchauffeurs.co.uk
